IT Manager (EMR Software)

The position reports directly to the Director of Financial Systems. The position includes full responsibility for all EMR and PM systems including Allscripts EMR, Allscripts PM, and Revecon Clearinghouse. The position also includes management of a team of analysis and support staff as well as managing the communication between providers, staff, and IT.

• Performing as Project Management of the standard project life-cycle for enhancements, upgrades, and new system implementations
• Working with colleagues, designated customers and stakeholders on setting vision and scope of responsibilities for team; setting priorities for tasks and deliverables.
• Acting as liaison between IT, providers and staff. Includes initiating and maintaining contact with customers to identify and document system requirements that best support their business requirements and escalating issues as needed.
• Managing Financial Systems IT resources to ensure staff support FPG’s goals and objectives.  
• Implementing new system releases, enhancements, interfaces, reports, and/or defect corrections. In this capacity, the position requires project management and administrative management
• Monitoring, tracking, and reporting status of standard and ad hoc operational processes, including but not limited to: data updates, data interfaces, data conversions, reporting and other pertinent system-related output
• Position has direct responsibility to manage an Electronic Medical Record application support team that includes but is not limited to: EMR/indexers, EMR/scanners, pharmacy technician
• Position requires submission of weekly status reports to management; alerting management to potential issues on the horizon and providing alternatives to mitigate risk
• Position requires completion of other projects as assigned by the Director of Financial Systems.

• Extensive experience in healthcare, preferably working for and/or with a medical group 
• Extensive experience in managing resources to support software applications (experience with Allscripts EMR and Practice Management preferred) and/or other related system, including but not limited to: application design, development, testing, implementation, documentation, training, and post-production support
• Demonstrate strong leadership and team-building skills
• Solid experience utilizing reporting applications and interfaces for Electronic Medical Records
• Demonstrate excellent customer service skills, including leadership skills, high-quality oral and written communication skills, and excellent interpersonal skills
• Be highly motivated and possess strong organization skills; able to use these skills to meet objectives agreed upon with management team
• Possess the ability to manage resources and deliverables in a complex environment; able to deliver high-quality solutions on-time to support business needs
• Demonstrate the ability to foster a cohesive and productive customer-service oriented team environment;
• Proficiency in MS Office including MSWord, MSExcel, MS Project